AJ Active Solutions

+44 (0) 333 344 50 70

Emergency IT Support

Out of Hours Emergency IT Support

For when the problem needs resolving before the next business day

The Service

Emergency IT Support is a service designed for customers who have a mission critical system thats out of action and need it back in service before the start of the next business day.

We will stay with you until the fault has been rectified and normal business operations can resume.

How it Works

Emergency IT Support Response is similar to Ad-Hoc IT Support in the way the service is charged. If you have an emergency situation, you can engage our services to suit you just by calling us.

We will work with you to help understand the problem.  If we can’t connect remotely to resolve the issue then we will attend your premises.

Not an Existing Customer?

You don’t have to be an existing customer to benefit from this Emergency IT Support.

There is no obligation to take out a full support contract, although many of our customers have a support contract with us after trying us!

Where we Cover

We cover inside the M25 and the Home Counties for Emergency IT Support.

No Contract Required

Engage us when you need us.

No Call-Out Charge

Minimum blocks of 1 hour charged with no call-out fee.

Out of Hours Support

24 x 7 x 365 Emergency IT Support cover.

Response Times

We will respond within 4 hours to your request.