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The IT Support Contract
We are confident that you will always be happy with our service so we don’t tie you into lengthy contract; A yearly IT support contract that you can terminate with 30 days notice after the first 3 months.
Our focus is to ensure IT is running as transparently as possible and when there is an issue we are there to fix it……quickly.
Personable IT Support
Our engineers are not typical IT people, they have the ability to communicate at a non-technical level. This makes users feel much more comfortable that they are being understood.
Small Business Support
Less that 10 PC’s? We can offer you lower costs and still the same level of outstanding service that you would expect.
What’s Included
Telephone Support Monday to Friday: 09.00 to 17.00 (and beyond)
Remote Control software for your PC’s
Proactive Support; we don’t just wait for your call, we actively monitor your IT environment thereby fixing some issues before they become a business issue.
No Call-out Fees
If we need to attend site we don’t charge a call-out fee for our customers on a contract.
You will also benefit from a lower hourly rate.
Service Level Agreements
Our standard IT support contract provides you with SLA’s so that you can be confident we are there when you need us.
Support Team
Our support team are focused on YOUR needs as a business.
Flexible Contract
We don’t tie you into a length contract. Yearly contracts with 30 day notice period after the first 3 months.
24/7 System Monitoring
We install monitoring agents on your servers with thresholds set to notify us of issues.
Business First
The business runs the business and IT is there to facilitate that.